TERMS & CONDITIONS
Cancellations
We understand that things don’t always go as planned, and once in a while there may be a need to cancel an order. Be aware, if you cancel your order or want to send it back to us after you have paid for and received it, you will be responsible for getting the products back to us in good condition and the charges for getting them back to us, plus a 15% restocking fee. Custom orders are non-refundable and once they are started, they cannot be cancelled.
Shipping Procedures
Viking Pool Table Delivery
After ordering Viking Log Furniture products, there are certain shipping procedures that need to take place to help ensure your merchandise arrives safely and in good condition.
Factory Direct Pool Table Delivery
Most Viking products ship directly from the factory via large semi-truck. Because of the size of these trucks, they may not be able to access narrow roads, driveways, or certain residential locations. If this occurs, you may need to arrange an alternate meeting location.
The freight carrier's responsibility is limited to delivering your order to the back of the trailer. They are not responsible for unloading, moving the furniture into your home, or assembly. Please arrange adequate help to unload your shipment and inspect every package before accepting delivery.
A personal inspection of the merchandise is recommended before letting the delivery crew leave. If there is a defect, be sure to note it with the delivery crew. They will then resolve the issue with us and replace or repair the problem.
Pool Table Deliveries, Installation and Setup
Viking Log Furniture does not offer white-glove delivery or installation for pool tables. We strongly recommend hiring a qualified local pool table installer. Your table can be shipped directly to the installer, who can inspect the shipment upon arrival for damage or missing parts and professionally assemble and level the table.
Estimated freight shipping to a professional installer: $650–$900 (varies by destination).
Professional Installation
Customers are responsible for hiring a qualified local pool table installer and for all costs associated with delivery to the installer, assembly, installation, leveling, and any additional installer fee.
Note: The installer is responsible for inspecting the shipment upon delivery and verifying that all parts have been received before installation begins.
Returns / Damages
Upon receiving your order, a thorough inspection needs to be done to assure that there are no damages going undetected. If a carton is damaged or torn, inspect it further in detail. Check the products inside the box to see if they are damaged. If something is damaged, note it with the delivery driver before they leave. Secondly, notify Viking Log Furniture immediately. If nothing is noted, you are signing off on the shipment and saying that everything is in good condition. Therefore, no claim or replacements can be sent at no charge. Be sure to inspect every box. In general, damaged shipments are few and far between, but they do happen and we need to know how to handle them when they do happen.
Damaged pieces can be sent back with the delivery driver. New ones will be sent back to you once a claim has been filed. Shipping damages do happen on occasion, and these are the steps that need to be taken to correct the problem.
Please feel free to contact us if you have any questions or concerns in regard to shipment procedures. (320)259-0909 or email us at sales@vikinglogfurniture.com








